Refund and Returns Policy

Once purchased all tickets are non-refundable.  In certain cases, however, a refund may be deemed necessary.  Any and all refund requests must be made at least 72 hours before the event.  No refunds will be made the day of or the day after the event unless the event is canceled. Any refund processed will be sent minus any transaction fees paid. (Once a ticket has been processed our third-party payment gateway, Stripe processes a service fee to process the transaction. Unfortunately, we’re unable to refund a service fee once a ticket has been paid).

Refunds can be requested by filling out our contact form located on our contact page or by emailing us at:

Refunds for Canceled Events

Certain events may be deemed eligible for a refund if said event has been canceled. An “event cancellation” is defined as an event in which the headlining artist or performer does not perform in any way, shape, or form. If the said event is canceled all buyers will be notified by e-mail and issued a refund automatically, excluding any service fees collected. Please allow up to 5 – 10 business days to receive your full refund.  In the event that a specific event is hosted by a third party promoter, such refunds are at the sole discretion of the said promoter. El Galaxy Event Center is not responsible for any refunds if a canceled show is hosted by a third party promoter. For more on this please see our Terms of Service located here.

Refunds for Rescheduled Events

All customers will be contacted by email regarding all-new show dates and times. Can’t make it? Refunds are up to the artist, team, venue, or promoter – but we’ll do everything we can to help. Contact us!